How is the ScanCam better than other existing competitor systems?

Computer analytics based solutions typically require dedicated cameras and are costly and difficult to set up. The ScanCam installs in less than 4 minutes and leverages your current CCTV system. It’s simple, cost-effective, reliable and requires no end-user training. There are also no ongoing maintenance or subscription fees.

Will ScanCam work with all camera systems?

Yes. If each lane has its own camera, and the recording rate is at least three images per second, the LED should be visible on all combinations of CCTV cameras and recording solutions (both analog and digital).

How compatible is it with existing scanning systems?

The ScanCam units will work with flatbed scanner/scales that have EAS Interlock ports found on most Datalogic, Metrologic & NCR scanners. Furthermore, we’ve recently updated the ScanCam to work on RS232 scanners and cable variants are under way for these models. A version that works with any USB scanners is also available.

If the EAS Interlock port is in use, what then?

An accessory item is available that splits the EAS port in two allowing both devices to be connected. Order code #SC-RJ9Y.

How often do you expect to replace the bulb in ScanCam?

The estimated life expectancy of the LED is around 100,000 hours, which is just over 11 years if we ran it at full power. As we only run it at about 10%, it’s highly unlikely the LED would ever fail. Replacement LED kits are available in the unlikely event of an out-of-warranty failure.

How long does the LED stay on for?

The default “dwell’ time is 0.6 seconds which was determined after months of field trials. Should you wish to change this, an internal dip-switch allows you to select either 0.3 or 1 second.

How long is the cable?

The newest cables with the ‘RJ’ suffix are 3.6m (12′) allowing flexible mounting locations. The original cable that suited the Datalogic 8000/8500 scanners was 2m (6.5′).

What happens it the cable gets damaged, do I have to buy a new ScanCam?

No. The cable is available as a spare part.

Can I adjust the brightness of the LED?

No. This is done automatically by a light sensor inside the box.

How strong is the ScanCam?

The box is made of glass filled nylon so it is very strong and should withstand the day-to-day rigours of checkout life with ease.

Can I have another colour?

Certainly. Providing you order more than 100 cartons (1000 units), you can have the units in pretty much any colour you like.

Does the ScanCam have any approvals?

Yes. The ScanCam has been C-Tick approved which is equivalent to EN55022 for emissions and EN55024 for immunity and also complies with FCC Part 15 Sub parts A and B.

Does the ScanCam require a power outlet?

Not normally. The ScanCam has been designed to leverage the scanner for power.

What does EAS stand for?

Electronic article surveillance (EAS) is a technological method for preventing shoplifting from retail stores. These tags are removed or deactivated by the clerks when the item is properly bought or checked out. At the exits of the store, a detection system sounds an alarm or otherwise alerts the staff when it senses active tags. Many scanners have an EAS output port which is used to drive Sensormatic or Checkout EAS systems so that the article tags may be deactivated automatically when an item is correctly scanned.

Can the ScanCam send me a notification when an item gets sweethearted?

Sorry, but no. The ScanCam is a passive device that works in two ways; by acting as an effective deterrent and by significantly assisting in the video review process (either live or archived).

The ScanCam derives its intelligence from the scanner itself by being fed information about when a positive scan took place. In order for a notification to happen, a device would need to know when a scan didn’t happen. How would that be possible? Using video analytics in combination with a good quality camera image, it may be possible to determine if an operator scanned an item that did not get registered into the POS system but it would need to be smart enough to differentiate between items that got faked scanned and then put into the basket vs. items that legitimately failed to scan and then were re-scanned. Although this is feasible, video analytics can be very costly to set up and are highly dependant on the quality of the camera image and environmental conditions e.g. lighting. Your current camera system may not be up to the task?

Video analytics are also prone to false alarms.

Consider this. If your operators scan on average 17 items a minute with 10 lanes and a store that’s open for 12hrs, that store would scan 122,400 items in a day. With a 0.1% false alarm rate, that’s around 122 notifications a day. With 120 stores and after 1 week, your inbox would have 102,480 notifications to wade through! Not too useful really?

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