Support

Computer analytics based solutions typically require dedicated cameras and are costly and difficult to set up. The ScanCam installs in less than 4 minutes and leverage’s your current CCTV system. It’s simple, cost-effective, reliable and requires no end-user training.

Yes. If each lane has it’s own camera, and the recording rate is at least three images per second, the LED should be visible on all combinations of CCTV cameras and recording solutions (both analog and digital).

The ScanCam units will work with flatbed scanner/scales that have EAS Interlock ports found on most Datalogic, Metrologic & NCR scanners. Furthermore, we’ve recently updated the ScanCam to work on RS232 scanners and cable variants are under way for these models. A version that works with any USB scanners is currently undergoing field trials. Contact us if you would like to test this add-on module.

An accessory item is available that splits the EAS port in two allowing both devices to be connected. Order code #SC-RJ9Y.

The estimated life expectancy of the LED is around 100,000 hours, which is just over 11 years if we ran it at full power. As we only run it at about 10%, it’s highly unlikely the LED would ever fail. Replacement LED kits are available in the unlikely event of an out-of-warranty failure.

The default “dwell’ time is 0.6 seconds which was determined after months of field trials. Should you wish to change this, an internal pin header or dip-switch allows you to select either 0.3 or 1 second.

The newest cables with the ‘RJ’ suffix are 3.6m (12′) allowing flexible mounting locations. The original cable that suited the Datalogic 8000/8500 scanners was 2m (6.5′).

No. The cable is available as a spare part.

No. This is done automatically by a light sensor inside the box.

The box is made of glass filled nylon so it is very strong and should withstand the day-to-day rigours of checkout life with ease.

Certainly. Providing you order more than 100 cartons (1000 units), you can have the units in pretty much any colour you like.

Yes. The ScanCam has been C-Tick approved which is equivalent to EN55022 for emissions and EN55024 for immunity and also complies with FCC Part 15 Subparts A and B.

Not normally. The ScanCam has been designed to leverage the scanner for power.

Electronic article surveillance (EAS) is a technological method for preventing shoplifting from retail stores. These tags are removed or deactivated by the clerks when the item is properly bought or checked out. At the exits of the store, a detection system sounds an alarm or otherwise alerts the staff when it senses active tags. Many scanners have an EAS output port which is used to drive Sensormatic or Checkout EAS systems so that the article tags may be deactivated automatically when an item is correctly scanned.